Plugin · MIT licensed · Maintained
Intercom Sync for WooCommerce
Connect a WooCommerce store to Intercom end-to-end — customer records, behaviour events, abandoned-cart recovery, AI order lookup. Drop in a token, configure thresholds, done.
What it does
The whole loop, end-to-end.
Automatic customer sync
WooCommerce customer records sync to Intercom whenever they change. No batch jobs, no stale contacts.
Event tracking
Browse, cart-add, and checkout events forwarded to Intercom for use in Series and segmentation.
Abandoned cart detection
Hourly detection with configurable thresholds. Trigger Intercom Series for browse-abandonment, cart-recovery, and post-purchase nurture.
Purchase-based tagging
Customers automatically tagged based on what they've bought. Segment campaigns by real purchase history.
Embedded Intercom Messenger
Secure, identity-verified Messenger widget rendered on the storefront.
AI order lookup
REST API endpoints that let Intercom's AI answer customer order questions in real time without your support team in the loop.
Setup
- Install the plugin from GitHub.
- Paste your Intercom Access Token into the plugin settings page.
- (Optional) Add an Identity Verification Secret for secure messaging and an App ID to embed the Messenger widget.
- Configure abandoned-cart threshold and tag rules.
Requirements
WordPress 6.0+ · WooCommerce 7.0+ · PHP 7.4+
Need it customized or hosted?
The plugin is free. If you need it tailored to your tagging logic, hooked into a non-standard checkout, or installed and operated as part of a care plan — that's what we do for a living.